Public charging stations can be found in a variety of locations, including shopping malls, parking garages, restaurants and along highways. The list of public charging stations in the Petrol network can be found on the website https://onecharge.eu or on the map of the OneCharge mobile application.
What types of charging stations and charging points for electric vehicles are available?
Which payment methods can I use to pay for charging?
You can use Mastercard, Diners or Visa bank cards for charging in the OneCharge app.
When can I add my credit card to the OneCharge application?
You can add your credit card to the OneCharge aplication in the final step after selecting the charging connector you want to use. The application will remember your choice of payment method, so your selected card will be available for use in future charging sessions.
What is the charging process?
Users can charge at charging stations that are included in Petrol's charging service using:
The OneCharge application (mobile or web version of the application at https://hr.onecharge.eu
RFID cards
In the case of using an RFID card, the charging process is as follows:
Check the instructions for the correct charging procedure, which are displayed on the charging station itself, as these may vary from station to station.
Select the connector you want to charge with and insert it into your vehicle. If the instructions at the charging station differ, first perform step 3. and then insert the selected connector into your vehicle.
Place the Petrol Club payment card for e-mobility on the designated identification area on the charging station. Pay attention to any notifications that appear on the charging station screen.
Charging begins.
To end the charging session, place the card again on the designated identification area on the charging station and wait for the charging station to complete the session. At some charging stations, you may need to confirm the stoppage via the screen or dedicated buttons on the station.
Remove the cable from your vehicle.
In the case of using OneCharge application, the charging process is as follows:
Log in to the application (if you don't have a user account, you need to register – it takes you 1 minute).
Check the instructions for the correct charging procedure, which are displayed on the charging station itself, as these may vary from station to station.
Select the connector you want to charge with and insert it into your vehicle. If the instructions at the charging station differ, first perform steps 4., 5. and 6. and then insert the selected connector into your vehicle.
In the application, select the desired connector by scanning the QR code above the connector, entering the connector code, or selecting the connector from the map.
Click on the "Select" button.
In the application, a window will open where you can add your bank card for payment (if the Petrol RFID card for e-mobility is added as a payment method in the application, skip steps 6. and 7.).
Upon successful entry of the bank card, a pre-authorization for charging funds will be processed.
Charging starts.
When you want to end the charging session, open active session in the application and click: "Stop".
Wait for the charging station to complete the session, and then remove the cable from your vehicle.
How do I scan a QR code?
Scanning the QR code around the connectors at the charging station is only possible in the mobile OneCharge application, and you must be logged in to your user account to use it. The button to start scanning is located in the middle of the home screen - "Start charging." When you press the button, the device's camera opens, and you aim it at the QR code above the connector you want to use for charging.
How much does charging cost and what are the differences in registrations?
Charging prices vary depending on the rated power of the charging connector you are using and are calculated based on the transferred electrical energy. After a defined time interval, additional secondary tariff is applied for excess minutes, to encourage users to move their fully charged vehicles and free up space for another electric vehicle.
Secondary tariff will only aplly after:
AC public chargers with power up to 22kW – after 180 minutes
DC public chargers with power from 22 kW to 50 kW – after 60 minutes
UFC public chargers with power from 50kW and onward – after 40minutes
You can use Petrol's e-charging stations in two ways:
As a permanently registered user, available in the OneCharge. This option is intended for regular users of our charging stations, as it allows you to enjoy all the benefits of our service. You will be able to charge your car more affordably and also monitor your transactions, usage history, and optimize charging - in the application, you can find only the connectors compatible with your vehicle.
As a temporary registered user. Available only in the OneCharge application. This option is intended for those who charge their electric vehicle with us only occasionally and wish to remain anonymous during use.
Please check the current price lists for more details.
Why are the funds reserved and when will they be released?
When using a bank card as the payment method for charging, we reserve funds to ensure that the user has sufficient funds for charging. The funds are reserved by the bank that issued the card. Immediately after the charging session is completed, the difference between the charging session costs and the pre-authorized funds is released by us, and it is the responsibility of the bank to return them to your account. In most cases, the pre-authorization by the bank is released within ten minutes after the charging is completed. However, in some cases, the release of funds may take longer depending on the bank's terms and conditions.
Why is my vehicle charging at a lower power than specified on the charging station?
The maximum power that the charging station can deliver is always defined on the charging station. However, to a large extent this depends on the maximum charging power (capability) of the car and on the actual state of charge of the battery in the vehicle. Generally speaking, the fuller the battery, the slower the charging will be. The temperature of the battery also plays an significant role in the charging power - if it is not at optimal levels, the car will regulate the charging power. If you car is offering that, you can pre-condition battery at least 10 minutes before arrival to charge point to maximise charging power at location.
Where can we view our invoices?
You can view the invoices for your charging sessions:
In the OneCharge mobile app, under the "Past Sessions" section.
In your email inbox, using the email address you used for registration in the OneCharge mobile or web application.
How do we release a stuck cable in the vehicle/charging station?
Stuck cables are a common problem for electric vehicle users because vehicle manufacturers use various charging cable locking techniques as a theft deterrent. Always make sure that you:
Unlock the vehicle (repeat the procedure at least once; unlock, lock, unlock)
End the currently running charging session.
Disconnect the cable from the vehicle.
If the cable is still locked after completing the above steps, please contact our customer support for assistance at:
When can I activate the emergency button on the charger and how do I restore it?
Activating the emergency button is a solution for interrupting charging in emergency situations. It cuts off power supply to the entire charging station immediately, ensuring that in the event of an accident during charging, the electricity supply is promptly cut off. Pressing the button in non-emergency situations is PROHIBITED. Emergencies include any situations that seriously endanger lives and cause significant material damage.
To restore the emergency button, follow the instructions provided at the charging station, or contact our customer support number +385 167 00 572.
Where can I charge with Petrol's OneCharge application?
In the OneCharge web or mobile application, you can find all partner charging stations with whom we have established cooperation. With full or temporary registration in the OneCharge application, after selecting the charging station, you can add your bank card and start charging.
The price lists of charging partners is available in the OneCharge web or mobile application.
I am a holder of an RFID card of another eMobility charging service provider. Can I charge at Petrol's network of charging stations?
Most eMobility charging service providers have their own app or a published list of charging stations where you can charge your vehicle with the provider's RFID card. If there is a partnership established with Petrol, you will see Petrol's charging stations in the application where you can charge your vehicle. Otherwise, you can check by recognizing the card at the charging station or contact your eMobility service provider. If you don't have this option in the given situation, we suggest temporary registration in the OneCharge application and using a bank card.
Are all electric vehicles the same in terms of charging compatibility?
Although most electric vehicles can use standard charging connectors, there are differences in charging standards. The most common standards are CCS (Combined Charging System), CHAdeMO and Type 2. It is crucial to check the charging compatibility of your specific electric vehicle model and ensure that the charging station you plan to use supports the same standard. Many newer electric vehicle models are designed to be compatible with multiple charging standards, providing users more flexibility.
Can I use the Onecharge application simultaneously as a business and private user?
Business users or users who use multiple EV vehicles may find themselves in a situation where they want to pay for charging with different payment methods or payers on their mobile phone. For example, in the morning, they might want to pay with a business card for their company EV, and in the evening, they might want to pay with a private card for their private EV. The OneCharge application allows you to do this with the 'Switch profile' feature. In the OneCharge application, you can quickly and easily switch between different user accounts that have different payment methods or payers.
Payer company ⇔ Payer individual.
How to use "Switch Profile"?
Log in to the OneCharge application. Log out and log in with another username. The application remembers both logins and now offers you the option of quick switching between user accounts. Open the menu (≡), select the first option (the name of the current user account), select "Switch profile," and choose the available user profile. The application will switch to the selected user account. You can switch back to the first user account in the same way.
